Warranty Policy

Thank you for choosing JustVolvoParts.com.au for your premium aftermarket Volvo parts needs.

At JustVolvoParts.com.au (“the Company”, “we”, “our”, “us”), we are committed to providing you with the highest quality products and services. To ensure your satisfaction and peace of mind, we offer the following Warranty Policy.

Please read this policy carefully before making a purchase. By purchasing and using our Volvo parts, you agree to be bound by the terms of this Warranty Policy.

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1. Warranty Coverage

Our Volvo spare parts are covered by a limited warranty against defects in materials and workmanship.

• This warranty extends to the original purchaser only

• This warranty is non-transferable

• Coverage applies to parts purchased directly from JustVolvoParts.com.au

• Warranty is strictly parts replacement only

Warranty Periods by Category

Important Note: All warranties are parts only. The Company will not be held responsible for any consequential loss or damage, including labour, towing, loss of income, or downtime due to failure of any parts sold.

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2. Duration of Warranty

The duration of the warranty varies depending on the specific spare part:

Exceptions:

• Items stipulated otherwise in writing will have their warranty period clearly stated on the invoice

• All warranties commence from the date of invoice

• Special Order Items are non-returnable and not covered by warranty

For information on the warranty period for your particular part, please refer to your invoice or contact our customer service team.

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3. Warranty Void Conditions

Warranty will be void and no claim will be recognized where failure has occurred due to:

a) Incorrect or Insufficient Lubricant/Fuel

• Failure to use the correct grade or quantity of oil, coolant, or fuel

b) Overheating

• Overheating due to cooling system failure

• Missing tabs, sensors, or components

c) Failure to Perform Proper Maintenance

• Neglecting regular servicing as per manufacturer guidelines

• Failure to replace timing belts, hoses, or other wear items

d) Unauthorized Repairs or Alterations

• Dismantling or modifying the part by unauthorized parties

• Repairs performed by non-qualified technicians

e) Improper Installation

• Incorrect installation or application

• Installation in a vehicle not compatible with the part

f) Accident Damage, Overloading, or Misuse

• Damage caused by accidents or collisions

• Overloading the vehicle beyond its capacity

• Racing, off-road use, or other misuse

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4. Engine Accessories Disclaimer

Important: Engines are sold as “long bare” units.

• Any accessories supplied with the engine are for your convenience only

• If you choose to use our supplied accessories:

  • They are not covered by warranty

  • They may or may not be suitable for your vehicle

Our Recommendation: We strongly recommend transferring your existing accessories to the new engine.

Liability: The Company is not liable for:

• Labour costs associated with transferring accessories

• Warranty on supplied accessories

• Any damage caused by using supplied accessories

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5. Customer Obligations (Warranty Protection)

To protect your warranty, you agree to the following. Failure to do so will void all warranty given:

For All Vehicles:

•  Radiator and cooling system to be flushed (receipt required as proof for any warranty claim)

•  All belts renewed (especially timing belts)

•  Hoses renewed

•  Radiator cap replaced

•  Spark plugs renewed

•  Oil and oil filter replaced

Important: Timing belt snap is not covered by warranty.

For Diesel Vehicles (Additional Requirements):

• Injectors and injector pump to be serviced

• Fuel filter to be replaced

Wrong Diagnosis:

Important: Wrong diagnosis of vehicle faults strictly results in a non-refundable and non-returnable item, especially for electrical components. Other items may be considered for a credit note at our sole discretion.

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6. Warranty Claims Process

If you believe that your Volvo part is defective and covered under warranty:

Step 1: Contact us immediately using the details in Section 10 below.

Step 2: Provide the following information:

• Official receipt/invoice

• Details of the defect

• Photos or videos (if applicable)

• Proof of maintenance (e.g., cooling system flush receipt)

• Vehicle details (make, model, year, VIN)

Step 3: Our customer service team will guide you through the claims process.

Step 4: If required, return the part to our premises for inspection. Freight must be pre-paid unless prior arrangements are made.

Step 5: Our team will inspect the part and determine the claim outcome.

Important Claim Conditions:

• All claims must be accompanied by an official receipt/invoice

• The Company reserves the right to recover costs involved in dismantling, inspecting repairs, out-of-pocket expenses, and freight charges

• In the event of a dispute, an agreed independent third party may be engaged to adjudicate the claim

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7. Remedy for Covered Claims

If a defect covered by this warranty is discovered during the warranty period:

Important:

• All remedies are parts only

• No refunds will be issued for electrical items (replacement only)

• The Company will not cover labour, towing, or any other costs

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8. Limitation of Liability

Under this warranty, our liability is strictly limited to:

• Repair of the defective part

• Replacement of the defective part (parts only)

• Refund of the purchase price (at our discretion)

We are NOT liable for:

• Labour costs

• Towing expenses

• Loss of income or downtime

• Consequential or incidental damages

• Any other costs arising from the failure of parts sold

By installing products purchased from JustVolvoParts.com.au, you release The Company from:

• Labour, towing, or any costs due to failure of any parts supplied

• Any claims arising from improper diagnosis or installation

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9. Obtaining Warranty Service

To obtain warranty service or initiate a claim:

Contact Information:

• Phone: 1800 595 454

• Email: sales@carpart.com.au

  Required Documentation:

Original invoice/receipt

Proof of purchase

Details of the defect

Maintenance records (if applicable)

Vehicle details

Return Requirements:

• Part must be returned to our premises

• Freight must be pre-paid unless prior arrangements are made

• Part must be in the same condition as when leaving our premises

• All returns must be within 7 days of the invoice date

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10. Modification of Terms

We reserve the right to modify or amend this Warranty Policy at any time without prior notice.

• Any changes will be effective immediately upon posting on our website

• The “Last Updated” date at the top of this policy will be revised accordingly

• We encourage you to review this policy periodically for updates

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11. Governing Law

This Warranty Policy is governed by the laws of Australia, without regard to its conflict of law principles.

Jurisdiction: Any disputes arising under this warranty shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.